1、当买家光顾你店铺, 询问产品信息时：
重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。尽量在初步沟通时把产品元素介绍清楚
Eg1:Hello, my dear friend. Thank you for your visiting to my store, you can find the products you need from my store. If there is not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.
2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时 Eg1:Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.
3. 发货之后提醒买家已经发货：
Eg1: Dear friend, your package has been send out, the tracking NO. is 0000000000 via DHL, please keep an eye on it, hope you love our hair and wish to do more business with you in the future. Good luck!
Eg2: Dear customer, we have sent the goods out today, and we can receive the tracking number after 12 hours later, we'll send you message when we receive it.
Eg3:The goods you need had been sent to you. It's on the way now. Please pay attention to the delivery and sign as soon as possible. If you
have any questions, please feel free to contact me.
4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：
Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods. Sincerely hope you like it. I'll give you a discount, if you like to purchase other products.
5、推广新产品, 采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
Hi friend,
Right now Christmas is coming, and Christmas gift has a large potential market. Many buyers bought them for resale in their own store, it‘s high profit margin product, here is our Christmas gift link, Please click to check them , if you want to buy more than 10pieces, we also can help you get a wholesale price. Thanks.
Regards
您好！
在圣诞节来临之际，圣诞礼品将是一个热销产品。很多买家从我们这进货到他们自己的商店里出售。这个产品的利润不错。以下是我们圣诞产品的介绍，请点击了解。10个起批我们将给您批发的价格.
6. 对于已经下单却还未支付的订单：
Eg1: Dear, thank you for your support! We will send out the package as soon as possible after your payment.
Eg2: Friend, Best wishes to you! Besides, we have two shipping method here: DHL and UPS both can be delivered within 3-5days, if you only accept DHL, just note it under the order. if you prefer UPS, note at your order as well dear. Thank you.
7. 订单被Ali 关闭时回复
Dear, you order has been closed because your credit card has not been approved by the Ali, if you want the hair now, we have prepared for you and you can put a new order, Besides, you can pay through western union , tt payment or money bookers payment too. Also, please contact with the Ali initiatively! Good luck!
8、大量订购询问价格，大量订单询盘，买家若是赶上采购季我们一定要抓住机会，对他们的回复要一定要详尽，内容一般包括样品的价格、样式、采购量和相应的价格，这个报价建议是包括运费的，而且价格要相对有优势，给买家感觉是给他的一个优惠。
Hi friends
Thank you for your inquiry, we very much hope to complete the order with you for me, here is the products link you need, if you buy 100 pieces, we can give you a wholesale price, $25/piece. If you have any idea, Please let us know, and we will try our best to help you. Looking forward your reply.
Regards
谢谢您的询盘，我们非常希望能够与您完成此笔订单，下面是我对您所需要的产品的介绍，如果您一次购买100件，我们可以给您一个批发价格，每件25元. 如果您有任何的问题，请和我沟通。我会竭尽所能来帮助你。期待您的答复。
9、海关问题，某些国家海关的严格检查造成货物延误，建议及时通知买家，及时的沟通让买家感觉你是一直在跟踪货物的状态，并是一位负责的卖家，以免置之不理造成误会。
Dear friends
We received notice of logistics company, now your customs for large parcel periodically inspected strictly, in order to make the goods sent to you safety, we suggest that the delay in shipment, wish you a consent to agree. Please let us know as soon as possible Thanks
亲爱的朋友
我们接到物流公司的通知，现在贵国的海关对大量邮包进行定期的严格检查，为了使货物安全的送达到贵处，我们建议延迟几天发货，希望征得您的同意。希望尽快得到您的回复
10 退、换货问题。
Dear friend,
I'm sorry for the inconvenience. If you are not satisfied with the products, you can return the goods back to us.
When we receive the goods, we will give you a replacement or give you a full refund. We hope to do business with you f or a long time.
We will give you a big discount in your next order.
Best regards
1、当买家光顾你店铺, 询问产品信息时：
重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。尽量在初步沟通时把产品元素介绍清楚
Eg1:Hello, my dear friend. Thank you for your visiting to my store, you can find the products you need from my store. If there is not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.
2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时 Eg1:Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.
3. 发货之后提醒买家已经发货：
Eg1: Dear friend, your package has been send out, the tracking NO. is 0000000000 via DHL, please keep an eye on it, hope you love our hair and wish to do more business with you in the future. Good luck!
Eg2: Dear customer, we have sent the goods out today, and we can receive the tracking number after 12 hours later, we'll send you message when we receive it.
Eg3:The goods you need had been sent to you. It's on the way now. Please pay attention to the delivery and sign as soon as possible. If you
have any questions, please feel free to contact me.
4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：
Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods. Sincerely hope you like it. I'll give you a discount, if you like to purchase other products.
5、推广新产品, 采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
Hi friend,
Right now Christmas is coming, and Christmas gift has a large potential market. Many buyers bought them for resale in their own store, it‘s high profit margin product, here is our Christmas gift link, Please click to check them , if you want to buy more than 10pieces, we also can help you get a wholesale price. Thanks.
Regards
您好！
在圣诞节来临之际，圣诞礼品将是一个热销产品。很多买家从我们这进货到他们自己的商店里出售。这个产品的利润不错。以下是我们圣诞产品的介绍，请点击了解。10个起批我们将给您批发的价格.
6. 对于已经下单却还未支付的订单：
Eg1: Dear, thank you for your support! We will send out the package as soon as possible after your payment.
Eg2: Friend, Best wishes to you! Besides, we have two shipping method here: DHL and UPS both can be delivered within 3-5days, if you only accept DHL, just note it under the order. if you prefer UPS, note at your order as well dear. Thank you.
7. 订单被Ali 关闭时回复
Dear, you order has been closed because your credit card has not been approved by the Ali, if you want the hair now, we have prepared for you and you can put a new order, Besides, you can pay through western union , tt payment or money bookers payment too. Also, please contact with the Ali initiatively! Good luck!
8、大量订购询问价格，大量订单询盘，买家若是赶上采购季我们一定要抓住机会，对他们的回复要一定要详尽，内容一般包括样品的价格、样式、采购量和相应的价格，这个报价建议是包括运费的，而且价格要相对有优势，给买家感觉是给他的一个优惠。
Hi friends
Thank you for your inquiry, we very much hope to complete the order with you for me, here is the products link you need, if you buy 100 pieces, we can give you a wholesale price, $25/piece. If you have any idea, Please let us know, and we will try our best to help you. Looking forward your reply.
Regards
谢谢您的询盘，我们非常希望能够与您完成此笔订单，下面是我对您所需要的产品的介绍，如果您一次购买100件，我们可以给您一个批发价格，每件25元. 如果您有任何的问题，请和我沟通。我会竭尽所能来帮助你。期待您的答复。
9、海关问题，某些国家海关的严格检查造成货物延误，建议及时通知买家，及时的沟通让买家感觉你是一直在跟踪货物的状态，并是一位负责的卖家，以免置之不理造成误会。
Dear friends
We received notice of logistics company, now your customs for large parcel periodically inspected strictly, in order to make the goods sent to you safety, we suggest that the delay in shipment, wish you a consent to agree. Please let us know as soon as possible Thanks
亲爱的朋友
我们接到物流公司的通知，现在贵国的海关对大量邮包进行定期的严格检查，为了使货物安全的送达到贵处，我们建议延迟几天发货，希望征得您的同意。希望尽快得到您的回复
10 退、换货问题。
Dear friend,
I'm sorry for the inconvenience. If you are not satisfied with the products, you can return the goods back to us.
When we receive the goods, we will give you a replacement or give you a full refund. We hope to do business with you f or a long time.
We will give you a big discount in your next order.
Best regards