客房部年终总结
Working summary was reached 2005 the job planned 2006 2005 is competition a year of again and again of intense, great achievements, below the joint efforts of the attentive guidance that leads in the hotel and guest room faculty, the change of relevant person emergency that guest room ministry overcame a hotel, hotel is rectified and reform between shower of guest room of whole instead of balcony of 5 buildings meal, guest room, personnel prediction of a person’s luck in a given year is serious, relevant of office department repeatedly television of number of examination, installation carries a box on the head, , those who cause each job to be able to plan a gender is successful begin, ensured the stability of guest room income rises. Guiding principle of combinative department work “ from high demand, from fine make, from tight management “ , the working summary that goes one year to guest room ministry here reports as follows: One, management respect: The business total that guest room achieved 2005 is 14200717.19 yuan (among them housing gross income is forteen million and seventeen thousand and seventy-four yuan, guest room is miscellaneous amount is 183643.19 yuan) , mean monthly turnover is 1183393.1 yuan (among them mean monthly housing income is 1168089.5 yuan, lunar guest room is miscellaneous amount is 15303.6 yuan) , gross of accumulative total housing achieved 45750, average room price is year 306.38 yuan, housing rate is 89.52 ％ . According to above data, recombine year is analysed, guest room each index relatively rose somewhat 2004, but the business index that leaves hotel make known to lower levels (the month is even 1.2 million) still have certain difference, basically be to suffer mix first quarter the influence September, but carrying ascendant current basically, below the directive that income of guest room housing leads in the hotel, with “ can Gao Zegao “ , “ not room of leave a blank “ , “ tarry each guest “ for the principle, suffer hotel guest room to whole is decorated and travel except individual month outside off-season element relatively stable, however guest room is miscellaneous an income is not quite steady, main factor expression is recieved in the conference and wine water respect. The conference welcomes side issue: The hotel has two assembly room only, 4 buildings are muti_function hall name is “ muti_function auditoria “ but can not satisfy a lot of business affairs conferences essentially, groom the demand of conference guest. It is the port that gets online for the guest finite, can offer a port only, such one guest people are derived from take corresponding facility, cause certain trouble to the guest, the proposal buys relevant equipment, put at computer room to keep, when guest room conference uses place to need, register temporarily get with; 2 it is the conference white board quality is poor, do not facilitate custodial, changed a few times inside a year, the hotel grooms the conference is more, in the light of groom model the conference, the guest is bad to use, rock is big, written word someone else is bad to watch, the proposal buys an electron white board, discharged common white board change charge and white the charge of board pen; 3 it is an area finite, do not think at furnishing guest place place a law, the conference with much number is not received, the conference with little number idle cost is too high, proposal hotel lets sell cost of content of number of everybody of ministry basis guest, conference and conference to fix a price neatly; 4 it is to offer the room that the guest rests, and the closet of nearby has only all round assembly room, still be the men and women is public. Assembly room of 15 buildings administration can hold 20 people only, belong to small-sized assembly room, its are adverse the element depends on: It is to do not have custom-built a variety of desks are covered, if 10 people attend a meeting to still also get the table that uses with 20 people,be covered and table, the table is medley and into, but custom-built many kinds of desk is covered
facilitate fewer number will attend a meeting; 2 it is to do not have sound equipment. Issue of wine water side: Individual wine water is the same as on the high side of class hotel expenses relative to Shenzhen, the consumptive mentality that has not held a guest completely and hobby undertake purchasing wine water and match guest room. During 5 years of the 3rd quarter, investigated Shenzhen the wine water situation of individual hotel guest room, made adjust accordingly, will happy fruit cancels, change mineral for Wang Laoji, this action somewhat effect, make guest room miscellaneous an income after maintain during two quarters in mean monthly 30 thousand the left and right sides. 2, respect of service, wholesome quality: Service quality keeps stabler in 5 years, complain the time with higher rate to customer service Wu paragraph in 7, August, appear the main factor of this reason is housing rate is in that paragraph of time is highest, personnel prediction of a person’s luck in a given year is more serious, after new employee enters a branch cannot as soon as possible rather he (she) employee be in harmony is an organic whole, lack organization consciousness, and those who be deficient in personnel of low level management is correct guide, be based on these elements, the branch was begun a series of internal affairs is rectified, it is the proceed with of state of mind from old stuff above all, do a thought to teach the job more, the realizes oneself to rise in hotel and sectional place action that makes old stuff more deep-seated, part that take on, let old stuff experience hotel and branch to value level to theirs, reach handgrip hand with old tape new, additional, combing ceaselessly in complaining, discovered the another element of the problem, serving at sectional employee excessive with lack close affection serves, not be to let a guest feel bore even if make a guest essential cannot experience a hotel to the guest take seriously, walked along two extremes, experience the feeling of guests feel at home without guest inviting guest, the branch was begun a series of the branch of interest sex and team and group groom, it is in person plus the close all previous of administrator, the aggravation of this phenomenon avoided in later period, got improving. Wholesome quality is the lifeline of guest room, any link of the branch cannot run a point with appearing careless, guest room as always hold to “ employee is checked oneself, ministerial examination, manager selectives examination “ tenet, below the ceaseless guidance that leads in the hotel, got rising ceaselessly. It is taller that this hotel guest room rents rate and add live for rate whole, here the circumstance falls, of daily add housing please urgent clean photograph contrast earlier, enter time dailily plus the guest also early, can rent downstage for seasonable supply room, so guest room maintains almost be in a kind “ drive a room “ under condition, and during have period of time inside, guest room maintains the state of the member that be short of to fall all the time, although these are objective the occurrence of the element, what the branch still leads in the hotel is good-tempered fall with accredit, undertook corresponding adjustment in time, circumstance of all and fixed floor changes will original wholesome class to secure floor, person specially assigned for a task to take sb’s place delay time of 3 floor, motor-driven goes to work for single person and next with special time of fill a vacancy paragraph the condition that motor-driven of vacant post, the others arranges neatly, more raised unitive cooperation spirit, accomplished within call, each other to help, protected the lifeline of guest room. 3, respect of facilities of facilities of form a complete set: To raise the rental rate of guest room, the hotel amounted to relevant job of 5 years to arrange in nowadays of 4 annual end, having among them is as guest room establishment 5 years equipment is perfected year, in this year hotel and branch worked to increase the collection to guest opinion mainly around this, and strengthened the communication communication with the person of the same trade, also increased
to the proposal of employee take seriously, below the case that permits in hotel condition, undertook be rectifyinged and reform accordingly, rectify and reform a project to be as follows roughly: 1, the guest room that 7 buildings use to investment of 15 buildings early days is transformed between room shower, cancel bath shade, take and take is mobile glass door, facilitating guest is strong cool, prevent spray 4 splash reach Fang Shuiyan; 2, balcony of 5 buildings meal is transformed for new-style guest room, main characteristic depends on the vitreous door between room shower is pair of a mobile type, rooms to take report quick, carpet is new, room and 3 people flatlet can satisfy the 3 people that transform additionally to come loose individually special demand of the guest, after investment is used, get frequently of the guest reputably; 3, raised cloth careless goal, although was not deployed completely all ready, but the extension of very old already rate the life of cloth grass, reduced catharsis cost, and strengthened environmental protection; 4, used between shower mouldproof vitreous glue and white cement, reduced the vitreous glue previously the phenomenon with nigrescent, yellow hair, raised the beautiful rate of guest room; 5, TV of combinative Shenzhen city watchs a situation, actor preexistence guest room installs digital TV, achieve an organic whole of digital TV and VOD to operate, make the guest can watch him more in the room thereby the program of be fond of; 6, to enter this public house full guest of 10 days gives not less than 3 kinds season Xian Guo (cost depends on 30 yuan inside) , and print acknowledgment case, in order to acknowledge the guest accredit to this hotel and support, ensure the add of guest room lives rate promote steadily, gather more guest opinions, facilitating hotel and branch undertake be rectifyinged and reform effectively; 7, anew world public house is used smoke the carpet that washs machine general guest room to undertake be smokinged periodicly washing, the maintenance that increased guest room carpet strength. 4, groom respect: In 5 years, the branch comes on stage in succession reach replaced relevant regulations system, management manual, groom plan of archives of manual, fire control, wholesome archives, lash-up, energy-saving plan, be aimed at employee work efficiency and working quality, made on the standard relevant hard model regulation of proclaimed in writing, be like: Time of make the rounds of the wards, serve time, workload, wholesome to the guest standard, purge time, clean standard is waited a moment, still complain in the light of guest history, arranged a lot of case, give employee ceaselessly to undertake theory grooms, the capital of sectional activity the rest that and carry a section every months issues fund organization oneself will organize corresponding skill contest, it is in order to reward in skill contest the employee with sound basic training, with tarry more first-class staff, encourage complete member contend for when sectional backbone, but the rest to do not affect employee, the branch grooms enacted relevant measure again, grooming periodic, groom every week must not exceed two days, groom every time must not exceed two hours, rest of employee in order to ensure normally, do not affect the mood of employee. 5, stock management and cost control respect: In 5 years, stock management job of the branch and cost control job are existing a lot of insufficient place, be worth what carry is during appeared 3 times the circumstance that the branch lacks goods, affected the sale of guest room. According to the feasibility condition of hotel, branch, the branch did not secure, of facilitating management, have enough store dimensional storehouse, created a department a lot of stock that seek form are deposited without the place constantly, add those who be in charge of sectional warehouse personnel to change, the responsibility heart of new employee is not strong, control capacity to the palm of stock bad, appeared for many times stock is in short supply, be aimed at this circumstance, the branch executed a minister to also look after system of
job responsibility, differentiate storehouse to manage for a minister, the manager selectives examination ceaselessly, appear in what similar case shunned in the job of after this thereby. 6, personnel respect: Sectional employee comes from all corners of the land, among them the trainee takes shop the employee of 2/3, the age slants generally small, to enhance the cohesive affinity of sectional employee, because think the influence such as the home works,shun stuff, the branch basically holds to every month or every quarter organizes an activity, let employee experience excellent warmth. 7, engineering field: Project maintenance project is one of working keys of guest room, guest room is rental of rate hold tall, make project maintenance progress slow, appear constantly old project project has not been handled half, new project project emerges in endlessly again, below the attention that leads in the hotel, guest room and project began harmonious meeting for many times, in order to ensure the project maintains the processing of project plan sex, rationality, seasonable sex, sectional interior also made the relevant system that maintains a respect about the project, accomplish daily minister and employee to check a project to maintain a project daily, project of maintenance of project of statistic of plan of every half moon reports general manager is reached pass to engineering department, by the manager plan sex arranges a project to maintain priority discipline, employee can be checked oneself from the newspaper, the minister is checked in time supervise and urge reach the designated position. Be aimed at the problem that at present guest room exists, the plan works under protocol now: One, strengthen the communication with field of sale of antechamber, public relations, engineering to coordinate, do good plan sex to control a house care and maintenance and clean job, ensure guest room hack is seasonable quality, visit Shenzhen city to be the same as class hotel more, absorb the person of the same trade’s experience ceaselessly, undertake be rectifyinged and reform effectively to the branch, guest room rental rate maintains control in 90 ％ , lunar income rises 1.2 million above, the management index of make known to lower levels of the hotel that finish. 2, often live in the light of the hotel more, add stays in the guest the phenomenon with high rate, the proposal gathers guest opinion by departmental door, by antechamber formulate a series of “ often live guest card “ , the guest that register is relevant information, raise individuation, characteristic to change a service, leave the impression of deep happiness to the guest, use effect of propagandist effect of the guest, public praise, the beauty that raises a public house praise degree. 3, increase cadre door and other department staff between face-to-face communicate harmonious job, hold harmonious meeting more, chair by sectional chief, the department is whole member attend, make employee much communicate, accomplish conversion to think, run with ensuring what work related the branch is normal. 4, be aimed at sectional work guiding principle, the ceaseless and perfect, management system that replaces a branch, can achieve responsibility to be punished clearly to person, award reach the designated position, accomplish clear, clear, reasonable, rigorous, maneuverability, make complete member active consciousness is abided by. 5, strengthen and engineering department is fixed and harmonious, the engineering issue that at present guest room exists “ the plaster project, maintenance project of side of Zhao Kai company, board is mildewy and decayed change model project of burst of glass of face of project, ooze water project, lens, total suit repairs glue of project, glass nigrescent hair fizzles out project, . 6, cloth grass discards as useless rate climb gradually tall, harmonious catharsis company drafts phasing to pass measure, improve catharsis quality, the education of thought moral character that strengthens employee and operation skill groom, decrease discard as useless rate, will can repeat revise use cloth grass to contact catharsis company or relevant unit in time to undertake modification use, accessary 5 years grass of guest
room cloth discards as useless compensatory autograph avoids list of allocate and transfer, the proposal buys hotel place to need to reserve at beginning to chase after March cloth is rough, be in short supply in order to avoid cloth grass, cannot rent in time guest room phenomenon. 7, the investigation that strengthens water of pair of wine of guest room of person of the same trade to provide a case, undertake in time be rectifyinged and reform accordingly, seek guest opinion actively, enquire guest be fond of live inn place needs goods, seek era to sell sell business, effort general guest room is miscellaneous income increases a month all 40 thousand the left and right sides. 8, continue to solicit proposal of guest opinion, employee opinion, person of the same trade, offer sound program, newspaper hotel leader is examined and approve, perfect guest room product. Be like: Guard against theft is buckled, the article between shower is worn, price-list of compensation of service guideline, guest is waited a moment. 9, change the industrial and commercial guideline inside guest room room, Chinese and English Huang Ye, seek accurate information in order to ensure the guest can be browsed inside the room. 10, use more to the management of employee firm soft and the handgrip hand of aid is homiletic means, raise oneself affinity, pull close with the distance between employee, organize sectional activity and corresponding skill game more, develop a branch more skeleton force, raise employee to be spent to the faithfulness of the hotel. 11, the ageing situation that be provided in the light of labour of guest room part and serves establishment to appear to the guest, undertake communication with the supplier more, strengthen maintain strength, plan sex arranges job of care and maintenance of person specially assigned for a task regularly. 12, take personnel of pair of sectional low level management seriously groom, impart more working experience, in order to ensure sectional thought is unified, interest makes toward one place. 13, make article of sex of periodic, plan purchase a system, put an end to the waste in article management and phenomenon of keep long in stock, ensure the quality that purchases goods. Execute team and group to be in charge of management making, abide by “ who is become class, who is responsible “ , “ who manages, who is responsible “ working principle, standard and refine guest room cost, prevent the waste of all sorts of means, cooperate a hotel to realize the five fingers truly “ without paper “ turn office, groom sectional employee is reasonable apply sectional computer to have each operation. 14, enrich oneself ceaselessly, raise oneself integrated ability, increase sectional staff groom strength, ensure guest room serves quality and wholesome quality, let level of guest room whole improve a chance to extricateoneself from an awkward position, strengthen round of hillock to groom, foster sectional generalist, avoid personnel prediction of a person’s luck in a given year to affect a branch to run normally. 15, room plant executes week of examination to make, every half month undertakes changing accordingly, ensure room floral is fresh, bright beautiful, in good condition, those who raise a room is beautiful degree. 16, strengthen the communication with PA to coordinate, the care and maintenance that increases guest room carpet, floor board works, because PA machine is too old, a lot of floor dead space cannot be handled, guest room handles the effect artificially bad, proposal hotel buys small-sized hold burnish plane, in order to facilitate the care and maintenance of floor board of guest room room. Seventeen, during be based on a hotel 5 years for many times power cut, return additionally had appeared the phenomenon such as typhoon, rainstorm, do the theory that strengthens pair of relevant lash-up plan, fact groom strength, avoid to break out the accident among incident to appear. Allowed to weigh 2006 and the path is far, good luck and difficulty coexist, target and real difference, want us to face, go meeting a challenge. Here, oneself will be cogent the directive that leads according to the hotel, appeal department is
whole member solidarity goes all out in work, work hard, work guest room further upward.
客房部年终总结
Working summary was reached 2005 the job planned 2006 2005 is competition a year of again and again of intense, great achievements, below the joint efforts of the attentive guidance that leads in the hotel and guest room faculty, the change of relevant person emergency that guest room ministry overcame a hotel, hotel is rectified and reform between shower of guest room of whole instead of balcony of 5 buildings meal, guest room, personnel prediction of a person’s luck in a given year is serious, relevant of office department repeatedly television of number of examination, installation carries a box on the head, , those who cause each job to be able to plan a gender is successful begin, ensured the stability of guest room income rises. Guiding principle of combinative department work “ from high demand, from fine make, from tight management “ , the working summary that goes one year to guest room ministry here reports as follows: One, management respect: The business total that guest room achieved 2005 is 14200717.19 yuan (among them housing gross income is forteen million and seventeen thousand and seventy-four yuan, guest room is miscellaneous amount is 183643.19 yuan) , mean monthly turnover is 1183393.1 yuan (among them mean monthly housing income is 1168089.5 yuan, lunar guest room is miscellaneous amount is 15303.6 yuan) , gross of accumulative total housing achieved 45750, average room price is year 306.38 yuan, housing rate is 89.52 ％ . According to above data, recombine year is analysed, guest room each index relatively rose somewhat 2004, but the business index that leaves hotel make known to lower levels (the month is even 1.2 million) still have certain difference, basically be to suffer mix first quarter the influence September, but carrying ascendant current basically, below the directive that income of guest room housing leads in the hotel, with “ can Gao Zegao “ , “ not room of leave a blank “ , “ tarry each guest “ for the principle, suffer hotel guest room to whole is decorated and travel except individual month outside off-season element relatively stable, however guest room is miscellaneous an income is not quite steady, main factor expression is recieved in the conference and wine water respect. The conference welcomes side issue: The hotel has two assembly room only, 4 buildings are muti_function hall name is “ muti_function auditoria “ but can not satisfy a lot of business affairs conferences essentially, groom the demand of conference guest. It is the port that gets online for the guest finite, can offer a port only, such one guest people are derived from take corresponding facility, cause certain trouble to the guest, the proposal buys relevant equipment, put at computer room to keep, when guest room conference uses place to need, register temporarily get with; 2 it is the conference white board quality is poor, do not facilitate custodial, changed a few times inside a year, the hotel grooms the conference is more, in the light of groom model the conference, the guest is bad to use, rock is big, written word someone else is bad to watch, the proposal buys an electron white board, discharged common white board change charge and white the charge of board pen; 3 it is an area finite, do not think at furnishing guest place place a law, the conference with much number is not received, the conference with little number idle cost is too high, proposal hotel lets sell cost of content of number of everybody of ministry basis guest, conference and conference to fix a price neatly; 4 it is to offer the room that the guest rests, and the closet of nearby has only all round assembly room, still be the men and women is public. Assembly room of 15 buildings administration can hold 20 people only, belong to small-sized assembly room, its are adverse the element depends on: It is to do not have custom-built a variety of desks are covered, if 10 people attend a meeting to still also get the table that uses with 20 people,be covered and table, the table is medley and into, but custom-built many kinds of desk is covered
facilitate fewer number will attend a meeting; 2 it is to do not have sound equipment. Issue of wine water side: Individual wine water is the same as on the high side of class hotel expenses relative to Shenzhen, the consumptive mentality that has not held a guest completely and hobby undertake purchasing wine water and match guest room. During 5 years of the 3rd quarter, investigated Shenzhen the wine water situation of individual hotel guest room, made adjust accordingly, will happy fruit cancels, change mineral for Wang Laoji, this action somewhat effect, make guest room miscellaneous an income after maintain during two quarters in mean monthly 30 thousand the left and right sides. 2, respect of service, wholesome quality: Service quality keeps stabler in 5 years, complain the time with higher rate to customer service Wu paragraph in 7, August, appear the main factor of this reason is housing rate is in that paragraph of time is highest, personnel prediction of a person’s luck in a given year is more serious, after new employee enters a branch cannot as soon as possible rather he (she) employee be in harmony is an organic whole, lack organization consciousness, and those who be deficient in personnel of low level management is correct guide, be based on these elements, the branch was begun a series of internal affairs is rectified, it is the proceed with of state of mind from old stuff above all, do a thought to teach the job more, the realizes oneself to rise in hotel and sectional place action that makes old stuff more deep-seated, part that take on, let old stuff experience hotel and branch to value level to theirs, reach handgrip hand with old tape new, additional, combing ceaselessly in complaining, discovered the another element of the problem, serving at sectional employee excessive with lack close affection serves, not be to let a guest feel bore even if make a guest essential cannot experience a hotel to the guest take seriously, walked along two extremes, experience the feeling of guests feel at home without guest inviting guest, the branch was begun a series of the branch of interest sex and team and group groom, it is in person plus the close all previous of administrator, the aggravation of this phenomenon avoided in later period, got improving. Wholesome quality is the lifeline of guest room, any link of the branch cannot run a point with appearing careless, guest room as always hold to “ employee is checked oneself, ministerial examination, manager selectives examination “ tenet, below the ceaseless guidance that leads in the hotel, got rising ceaselessly. It is taller that this hotel guest room rents rate and add live for rate whole, here the circumstance falls, of daily add housing please urgent clean photograph contrast earlier, enter time dailily plus the guest also early, can rent downstage for seasonable supply room, so guest room maintains almost be in a kind “ drive a room “ under condition, and during have period of time inside, guest room maintains the state of the member that be short of to fall all the time, although these are objective the occurrence of the element, what the branch still leads in the hotel is good-tempered fall with accredit, undertook corresponding adjustment in time, circumstance of all and fixed floor changes will original wholesome class to secure floor, person specially assigned for a task to take sb’s place delay time of 3 floor, motor-driven goes to work for single person and next with special time of fill a vacancy paragraph the condition that motor-driven of vacant post, the others arranges neatly, more raised unitive cooperation spirit, accomplished within call, each other to help, protected the lifeline of guest room. 3, respect of facilities of facilities of form a complete set: To raise the rental rate of guest room, the hotel amounted to relevant job of 5 years to arrange in nowadays of 4 annual end, having among them is as guest room establishment 5 years equipment is perfected year, in this year hotel and branch worked to increase the collection to guest opinion mainly around this, and strengthened the communication communication with the person of the same trade, also increased
to the proposal of employee take seriously, below the case that permits in hotel condition, undertook be rectifyinged and reform accordingly, rectify and reform a project to be as follows roughly: 1, the guest room that 7 buildings use to investment of 15 buildings early days is transformed between room shower, cancel bath shade, take and take is mobile glass door, facilitating guest is strong cool, prevent spray 4 splash reach Fang Shuiyan; 2, balcony of 5 buildings meal is transformed for new-style guest room, main characteristic depends on the vitreous door between room shower is pair of a mobile type, rooms to take report quick, carpet is new, room and 3 people flatlet can satisfy the 3 people that transform additionally to come loose individually special demand of the guest, after investment is used, get frequently of the guest reputably; 3, raised cloth careless goal, although was not deployed completely all ready, but the extension of very old already rate the life of cloth grass, reduced catharsis cost, and strengthened environmental protection; 4, used between shower mouldproof vitreous glue and white cement, reduced the vitreous glue previously the phenomenon with nigrescent, yellow hair, raised the beautiful rate of guest room; 5, TV of combinative Shenzhen city watchs a situation, actor preexistence guest room installs digital TV, achieve an organic whole of digital TV and VOD to operate, make the guest can watch him more in the room thereby the program of be fond of; 6, to enter this public house full guest of 10 days gives not less than 3 kinds season Xian Guo (cost depends on 30 yuan inside) , and print acknowledgment case, in order to acknowledge the guest accredit to this hotel and support, ensure the add of guest room lives rate promote steadily, gather more guest opinions, facilitating hotel and branch undertake be rectifyinged and reform effectively; 7, anew world public house is used smoke the carpet that washs machine general guest room to undertake be smokinged periodicly washing, the maintenance that increased guest room carpet strength. 4, groom respect: In 5 years, the branch comes on stage in succession reach replaced relevant regulations system, management manual, groom plan of archives of manual, fire control, wholesome archives, lash-up, energy-saving plan, be aimed at employee work efficiency and working quality, made on the standard relevant hard model regulation of proclaimed in writing, be like: Time of make the rounds of the wards, serve time, workload, wholesome to the guest standard, purge time, clean standard is waited a moment, still complain in the light of guest history, arranged a lot of case, give employee ceaselessly to undertake theory grooms, the capital of sectional activity the rest that and carry a section every months issues fund organization oneself will organize corresponding skill contest, it is in order to reward in skill contest the employee with sound basic training, with tarry more first-class staff, encourage complete member contend for when sectional backbone, but the rest to do not affect employee, the branch grooms enacted relevant measure again, grooming periodic, groom every week must not exceed two days, groom every time must not exceed two hours, rest of employee in order to ensure normally, do not affect the mood of employee. 5, stock management and cost control respect: In 5 years, stock management job of the branch and cost control job are existing a lot of insufficient place, be worth what carry is during appeared 3 times the circumstance that the branch lacks goods, affected the sale of guest room. According to the feasibility condition of hotel, branch, the branch did not secure, of facilitating management, have enough store dimensional storehouse, created a department a lot of stock that seek form are deposited without the place constantly, add those who be in charge of sectional warehouse personnel to change, the responsibility heart of new employee is not strong, control capacity to the palm of stock bad, appeared for many times stock is in short supply, be aimed at this circumstance, the branch executed a minister to also look after system of
job responsibility, differentiate storehouse to manage for a minister, the manager selectives examination ceaselessly, appear in what similar case shunned in the job of after this thereby. 6, personnel respect: Sectional employee comes from all corners of the land, among them the trainee takes shop the employee of 2/3, the age slants generally small, to enhance the cohesive affinity of sectional employee, because think the influence such as the home works,shun stuff, the branch basically holds to every month or every quarter organizes an activity, let employee experience excellent warmth. 7, engineering field: Project maintenance project is one of working keys of guest room, guest room is rental of rate hold tall, make project maintenance progress slow, appear constantly old project project has not been handled half, new project project emerges in endlessly again, below the attention that leads in the hotel, guest room and project began harmonious meeting for many times, in order to ensure the project maintains the processing of project plan sex, rationality, seasonable sex, sectional interior also made the relevant system that maintains a respect about the project, accomplish daily minister and employee to check a project to maintain a project daily, project of maintenance of project of statistic of plan of every half moon reports general manager is reached pass to engineering department, by the manager plan sex arranges a project to maintain priority discipline, employee can be checked oneself from the newspaper, the minister is checked in time supervise and urge reach the designated position. Be aimed at the problem that at present guest room exists, the plan works under protocol now: One, strengthen the communication with field of sale of antechamber, public relations, engineering to coordinate, do good plan sex to control a house care and maintenance and clean job, ensure guest room hack is seasonable quality, visit Shenzhen city to be the same as class hotel more, absorb the person of the same trade’s experience ceaselessly, undertake be rectifyinged and reform effectively to the branch, guest room rental rate maintains control in 90 ％ , lunar income rises 1.2 million above, the management index of make known to lower levels of the hotel that finish. 2, often live in the light of the hotel more, add stays in the guest the phenomenon with high rate, the proposal gathers guest opinion by departmental door, by antechamber formulate a series of “ often live guest card “ , the guest that register is relevant information, raise individuation, characteristic to change a service, leave the impression of deep happiness to the guest, use effect of propagandist effect of the guest, public praise, the beauty that raises a public house praise degree. 3, increase cadre door and other department staff between face-to-face communicate harmonious job, hold harmonious meeting more, chair by sectional chief, the department is whole member attend, make employee much communicate, accomplish conversion to think, run with ensuring what work related the branch is normal. 4, be aimed at sectional work guiding principle, the ceaseless and perfect, management system that replaces a branch, can achieve responsibility to be punished clearly to person, award reach the designated position, accomplish clear, clear, reasonable, rigorous, maneuverability, make complete member active consciousness is abided by. 5, strengthen and engineering department is fixed and harmonious, the engineering issue that at present guest room exists “ the plaster project, maintenance project of side of Zhao Kai company, board is mildewy and decayed change model project of burst of glass of face of project, ooze water project, lens, total suit repairs glue of project, glass nigrescent hair fizzles out project, . 6, cloth grass discards as useless rate climb gradually tall, harmonious catharsis company drafts phasing to pass measure, improve catharsis quality, the education of thought moral character that strengthens employee and operation skill groom, decrease discard as useless rate, will can repeat revise use cloth grass to contact catharsis company or relevant unit in time to undertake modification use, accessary 5 years grass of guest
room cloth discards as useless compensatory autograph avoids list of allocate and transfer, the proposal buys hotel place to need to reserve at beginning to chase after March cloth is rough, be in short supply in order to avoid cloth grass, cannot rent in time guest room phenomenon. 7, the investigation that strengthens water of pair of wine of guest room of person of the same trade to provide a case, undertake in time be rectifyinged and reform accordingly, seek guest opinion actively, enquire guest be fond of live inn place needs goods, seek era to sell sell business, effort general guest room is miscellaneous income increases a month all 40 thousand the left and right sides. 8, continue to solicit proposal of guest opinion, employee opinion, person of the same trade, offer sound program, newspaper hotel leader is examined and approve, perfect guest room product. Be like: Guard against theft is buckled, the article between shower is worn, price-list of compensation of service guideline, guest is waited a moment. 9, change the industrial and commercial guideline inside guest room room, Chinese and English Huang Ye, seek accurate information in order to ensure the guest can be browsed inside the room. 10, use more to the management of employee firm soft and the handgrip hand of aid is homiletic means, raise oneself affinity, pull close with the distance between employee, organize sectional activity and corresponding skill game more, develop a branch more skeleton force, raise employee to be spent to the faithfulness of the hotel. 11, the ageing situation that be provided in the light of labour of guest room part and serves establishment to appear to the guest, undertake communication with the supplier more, strengthen maintain strength, plan sex arranges job of care and maintenance of person specially assigned for a task regularly. 12, take personnel of pair of sectional low level management seriously groom, impart more working experience, in order to ensure sectional thought is unified, interest makes toward one place. 13, make article of sex of periodic, plan purchase a system, put an end to the waste in article management and phenomenon of keep long in stock, ensure the quality that purchases goods. Execute team and group to be in charge of management making, abide by “ who is become class, who is responsible “ , “ who manages, who is responsible “ working principle, standard and refine guest room cost, prevent the waste of all sorts of means, cooperate a hotel to realize the five fingers truly “ without paper “ turn office, groom sectional employee is reasonable apply sectional computer to have each operation. 14, enrich oneself ceaselessly, raise oneself integrated ability, increase sectional staff groom strength, ensure guest room serves quality and wholesome quality, let level of guest room whole improve a chance to extricateoneself from an awkward position, strengthen round of hillock to groom, foster sectional generalist, avoid personnel prediction of a person’s luck in a given year to affect a branch to run normally. 15, room plant executes week of examination to make, every half month undertakes changing accordingly, ensure room floral is fresh, bright beautiful, in good condition, those who raise a room is beautiful degree. 16, strengthen the communication with PA to coordinate, the care and maintenance that increases guest room carpet, floor board works, because PA machine is too old, a lot of floor dead space cannot be handled, guest room handles the effect artificially bad, proposal hotel buys small-sized hold burnish plane, in order to facilitate the care and maintenance of floor board of guest room room. Seventeen, during be based on a hotel 5 years for many times power cut, return additionally had appeared the phenomenon such as typhoon, rainstorm, do the theory that strengthens pair of relevant lash-up plan, fact groom strength, avoid to break out the accident among incident to appear. Allowed to weigh 2006 and the path is far, good luck and difficulty coexist, target and real difference, want us to face, go meeting a challenge. Here, oneself will be cogent the directive that leads according to the hotel, appeal department is
whole member solidarity goes all out in work, work hard, work guest room further upward.