情景一— — —接待客人（散客）
接待员：早上好/下午好，先生，有什么可以帮您吗?
Good morning/good afternoon, sir. May I help you ?
客 人: 我们想打球.
We want to play golf.
接待员: 请问您有预订吗？先生。
Have you made a reservation， Sir？
客 人: 我没有预订。
I’m afraid not .
接待员： 请您稍等，我确认一下没有预订是否可以下场。
Please wait a moment, as you haven’t made a reservation。 I’ll see if you can
play the course now.
回答1: 您好！先生，今天打球客人较少，您和您的朋友可以随时下场。
Sir, you and your friend can play at anytime you like as there are not many players on the course .
回答2： 不好意思，先生。今天打球客人较多，您需等待场上转场或部份客人回
场后才可以下场。
Sorry Sir, There are many players on the course at this time, so you have to
wait until the guests move into the next 9-holes or return from the course.
接待员：您预备打18洞还是9洞？
Would you like to play 18 holes or 9 holes?
客 人：18洞。
18 holes.
接待员: 请用正楷在此签名。这是你们的IC 卡，请分别拿卡，每张卡代表一个人
的费用。
Please sign your name in print here ，sir. This is your IC card.
Please take it separately, each IC card represents each person’s fee.
接待员：您可以用它在球会内买或租东西，如买食品、买水、专卖店内买商品、
租更衣柜、鞋、球杆、球车等，所有的费用将记入您的IC 卡内。您在球会的所有消费均可记在IC 卡上。
This is your IC card, you can use it to buy or rent every thing in our club, you can buy foods, drinks, commodities in Pro-shop, rent lockers, shoes, clubs , carts and so on ,all the fees will be put onto your IC card.
客 人: 打球价格怎样？
Could you tell me the price.
接待员: 您打18洞果岭费是1380元, 球童费200元, 球车费300元, 击球保险费5元,
如果您用更衣室, 需收更衣室使用费30元。9洞折半。您打完球后在前台现付。
1380 yuan for 18-hole Green fee,200 yuan for caddie service,300 yuan for cart fee,5 yuan for the golf insurance fee. If you need a locker, you will pay 30 yuan for locker. Half price will be charged for 9 holes. All your bills should be paid at the front desk.
接待员：2人用一车，每人收取球车费150元，2人用一球童，每位客人需收取球
童费160元。
If two persons share one cart and one caddie, the charge fee will be 150 yuan and 160 yuan respectively
接待员：我建议您使用单包球童，单包球童仅比双包球童贵40元，但球童将向您
提供更好的服务。
I suggest you use one bag caddy, it’s only 40 yuan higher than double bag caddy, but the caddy can provide much better service to you.
情景二— — —接待客人（由旅行社预订的）
接待员: 请问您有预订吗？先生。
Have you made a reservation， Sir？
客 人：我有预订。
Yes , I have.
接待员：请问您是以什么名字来预订的呢?
Under which name was the reservation made, Sir?
客 人： 爱德华. 史密斯。
Edward.Smith
接待员：是的，您的预订时间是8：15。
Yes,your tee-off time is 8:15 am.
请您按照您的预订时间在出发台等待下场。
Please await your order at the start house.
接待员: 这是您的IC 卡：
This is your IC card.
接待员：您在球会的所有消费均可记在IC 卡上。
All your consumption in the club will be recorded on the IC card. 客 人: 打球价格怎样？
Could you tell me the price.
接待员：您的果岭费已经由旅行社支付了，其它的费用您要自付，如球僮费、球
车费、保险费。
The tourist service has paid the green fee for you, but the rest fees for golf will
be due to you, such as caddy fee, buggy fee and insurance fee.
客 人：我妻子和女儿可以陪我下场吗，她们不打球？
Can my wife and daughter go to the course with me ? They won’t play.
接待员：可以的，但您必须付陪同费，每人500元。
Sure, but you have to pay the accompany fee ,500 yuan for each person.
客 人: 太贵了。
It’s too expensive.
接待员：请问您女儿多大了？
May I know how old your daughter is?
客 人： 9岁
Nine years old.
接待员: 12岁以下的小孩陪同费折半.
Children under 12 pay the accompany fee is 50％.
客 人：没问题。我必须现在付钱吗？
No problem. Must I pay it right now?
接待员：您不必现在付款，您可以打完球后付款。
It is not necessary for you to pay now, you can pay after you finish your golf. 客 人：非常感谢。
Thank you very much.
情景三— — —接待客人（打练习场）
接待员：早上好/下午好，有什么可以帮您吗
Good morning/afternoon, Sir. may I help you?
客 人: 这里有练习场吗？
Is there a driving range?
接待员：有，练习场就在那边。
Yes. The driving range is over there.
客 人：练习场怎么消费?
How much do you charge for the driving range?
接待员：练习球30元30个，租杆每支20元。
30 yuan for 30 range balls, 20 yuan for one club rental.
客 人：在哪里付帐?
Where shall I pay the bill?
接待员：您在练习场消费后, 直接在练习场付.
You can pay the bill directly at the driving range.
接待员：您好！
Good morning/afternoon, Sir?
客 人： 结帐是在这里吗？
Can I pay the bill here?
接待员：是的，请出示您的IC 卡。
Yes, Please show me your IC card.
接待员：您稍等，我正在为您打印帐单。
Just a moment, Sir. Let me print out your bill.
接待员：您可以为我们填这份《顾客满意度调查表》吗？谢谢。
Could you fill in the customer evaluation form? Thanks.
接待员：先生，您的消费金额为人民币XX 。请您确认后并签名。
Sir, your total bill is XX. Please sign your name here after confirmation. 客 人：请问这是些什么费用？
May I know what this charge for?
接待员：这是果岭费，球童费、球车费、租杆费、租鞋费、保险费、更衣柜费。 This is green fee, caddie fee, cart fee, club fee, shoes fee, golf insurance fee,
and locker fee.
客 人：可以刷信用卡吗？
Can I pay by Credit card?
接待员：可以.
Sure.
客 人：你们这可以刷什么信用卡？
What kind of credit card can I use here ?
接待员：我们接受的信用卡有VISA 、MASTER 、JCB 、AE 及国内银行发行的一
切信用卡.
We can accept VISA card 、MASTER card 、JCB card 、AE card and all credit
cards issued in china .
客 人：我知道了.
I see。
接待员：先生，请输入您的信用卡密码。
Please put in the password for your credit card.
在此签名。
Please sign your name here.
接待员：您今天打球打得怎么样/您觉得我们的球场怎么样.
Did you play well today?/ What did you think of our course?
客 人：今天打得不好，110杆/你们球场很漂亮。
Not good, 110 par./You have a very nice course.
接待员：您已经打得很不错了。请交还你们的IC 卡。
You did play well. Would you please give me your IC card , thanks, one
moment please.
这是您的帐单，您的消费金额是……，请您确认。
This is your bill, the total is RMB ….., please check your bill.
客 人: 可以付外币吗？
Can I use foreign currency?
接待员: 对不起，不可以.
I’m afraid not .
客 人：好吧，我付人民币。
Ok！I pay for RMB.
接待员: 这是找给您的零钱和发票（收据、帐单）。
Here is your change and receipt.
接待员：先生, 您的果岭费特殊，请在帐单上签名。
Sir, please sign you name on the bill for your special discount.
情景一— — —接待客人（散客）
接待员：早上好/下午好，先生，有什么可以帮您吗?
Good morning/good afternoon, sir. May I help you ?
客 人: 我们想打球.
We want to play golf.
接待员: 请问您有预订吗？先生。
Have you made a reservation， Sir？
客 人: 我没有预订。
I’m afraid not .
接待员： 请您稍等，我确认一下没有预订是否可以下场。
Please wait a moment, as you haven’t made a reservation。 I’ll see if you can
play the course now.
回答1: 您好！先生，今天打球客人较少，您和您的朋友可以随时下场。
Sir, you and your friend can play at anytime you like as there are not many players on the course .
回答2： 不好意思，先生。今天打球客人较多，您需等待场上转场或部份客人回
场后才可以下场。
Sorry Sir, There are many players on the course at this time, so you have to
wait until the guests move into the next 9-holes or return from the course.
接待员：您预备打18洞还是9洞？
Would you like to play 18 holes or 9 holes?
客 人：18洞。
18 holes.
接待员: 请用正楷在此签名。这是你们的IC 卡，请分别拿卡，每张卡代表一个人
的费用。
Please sign your name in print here ，sir. This is your IC card.
Please take it separately, each IC card represents each person’s fee.
接待员：您可以用它在球会内买或租东西，如买食品、买水、专卖店内买商品、
租更衣柜、鞋、球杆、球车等，所有的费用将记入您的IC 卡内。您在球会的所有消费均可记在IC 卡上。
This is your IC card, you can use it to buy or rent every thing in our club, you can buy foods, drinks, commodities in Pro-shop, rent lockers, shoes, clubs , carts and so on ,all the fees will be put onto your IC card.
客 人: 打球价格怎样？
Could you tell me the price.
接待员: 您打18洞果岭费是1380元, 球童费200元, 球车费300元, 击球保险费5元,
如果您用更衣室, 需收更衣室使用费30元。9洞折半。您打完球后在前台现付。
1380 yuan for 18-hole Green fee,200 yuan for caddie service,300 yuan for cart fee,5 yuan for the golf insurance fee. If you need a locker, you will pay 30 yuan for locker. Half price will be charged for 9 holes. All your bills should be paid at the front desk.
接待员：2人用一车，每人收取球车费150元，2人用一球童，每位客人需收取球
童费160元。
If two persons share one cart and one caddie, the charge fee will be 150 yuan and 160 yuan respectively
接待员：我建议您使用单包球童，单包球童仅比双包球童贵40元，但球童将向您
提供更好的服务。
I suggest you use one bag caddy, it’s only 40 yuan higher than double bag caddy, but the caddy can provide much better service to you.
情景二— — —接待客人（由旅行社预订的）
接待员: 请问您有预订吗？先生。
Have you made a reservation， Sir？
客 人：我有预订。
Yes , I have.
接待员：请问您是以什么名字来预订的呢?
Under which name was the reservation made, Sir?
客 人： 爱德华. 史密斯。
Edward.Smith
接待员：是的，您的预订时间是8：15。
Yes,your tee-off time is 8:15 am.
请您按照您的预订时间在出发台等待下场。
Please await your order at the start house.
接待员: 这是您的IC 卡：
This is your IC card.
接待员：您在球会的所有消费均可记在IC 卡上。
All your consumption in the club will be recorded on the IC card. 客 人: 打球价格怎样？
Could you tell me the price.
接待员：您的果岭费已经由旅行社支付了，其它的费用您要自付，如球僮费、球
车费、保险费。
The tourist service has paid the green fee for you, but the rest fees for golf will
be due to you, such as caddy fee, buggy fee and insurance fee.
客 人：我妻子和女儿可以陪我下场吗，她们不打球？
Can my wife and daughter go to the course with me ? They won’t play.
接待员：可以的，但您必须付陪同费，每人500元。
Sure, but you have to pay the accompany fee ,500 yuan for each person.
客 人: 太贵了。
It’s too expensive.
接待员：请问您女儿多大了？
May I know how old your daughter is?
客 人： 9岁
Nine years old.
接待员: 12岁以下的小孩陪同费折半.
Children under 12 pay the accompany fee is 50％.
客 人：没问题。我必须现在付钱吗？
No problem. Must I pay it right now?
接待员：您不必现在付款，您可以打完球后付款。
It is not necessary for you to pay now, you can pay after you finish your golf. 客 人：非常感谢。
Thank you very much.
情景三— — —接待客人（打练习场）
接待员：早上好/下午好，有什么可以帮您吗
Good morning/afternoon, Sir. may I help you?
客 人: 这里有练习场吗？
Is there a driving range?
接待员：有，练习场就在那边。
Yes. The driving range is over there.
客 人：练习场怎么消费?
How much do you charge for the driving range?
接待员：练习球30元30个，租杆每支20元。
30 yuan for 30 range balls, 20 yuan for one club rental.
客 人：在哪里付帐?
Where shall I pay the bill?
接待员：您在练习场消费后, 直接在练习场付.
You can pay the bill directly at the driving range.
接待员：您好！
Good morning/afternoon, Sir?
客 人： 结帐是在这里吗？
Can I pay the bill here?
接待员：是的，请出示您的IC 卡。
Yes, Please show me your IC card.
接待员：您稍等，我正在为您打印帐单。
Just a moment, Sir. Let me print out your bill.
接待员：您可以为我们填这份《顾客满意度调查表》吗？谢谢。
Could you fill in the customer evaluation form? Thanks.
接待员：先生，您的消费金额为人民币XX 。请您确认后并签名。
Sir, your total bill is XX. Please sign your name here after confirmation. 客 人：请问这是些什么费用？
May I know what this charge for?
接待员：这是果岭费，球童费、球车费、租杆费、租鞋费、保险费、更衣柜费。 This is green fee, caddie fee, cart fee, club fee, shoes fee, golf insurance fee,
and locker fee.
客 人：可以刷信用卡吗？
Can I pay by Credit card?
接待员：可以.
Sure.
客 人：你们这可以刷什么信用卡？
What kind of credit card can I use here ?
接待员：我们接受的信用卡有VISA 、MASTER 、JCB 、AE 及国内银行发行的一
切信用卡.
We can accept VISA card 、MASTER card 、JCB card 、AE card and all credit
cards issued in china .
客 人：我知道了.
I see。
接待员：先生，请输入您的信用卡密码。
Please put in the password for your credit card.
在此签名。
Please sign your name here.
接待员：您今天打球打得怎么样/您觉得我们的球场怎么样.
Did you play well today?/ What did you think of our course?
客 人：今天打得不好，110杆/你们球场很漂亮。
Not good, 110 par./You have a very nice course.
接待员：您已经打得很不错了。请交还你们的IC 卡。
You did play well. Would you please give me your IC card , thanks, one
moment please.
这是您的帐单，您的消费金额是……，请您确认。
This is your bill, the total is RMB ….., please check your bill.
客 人: 可以付外币吗？
Can I use foreign currency?
接待员: 对不起，不可以.
I’m afraid not .
客 人：好吧，我付人民币。
Ok！I pay for RMB.
接待员: 这是找给您的零钱和发票（收据、帐单）。
Here is your change and receipt.
接待员：先生, 您的果岭费特殊，请在帐单上签名。
Sir, please sign you name on the bill for your special discount.