Business Ethics
商业道德
Goal
Learn the Modern English dealing with the proper code of conduct to follow while engaged in activities for your company.
学会用洋话连篇现代美语恰当处理公司商务活动
Teaser
Do companies need to do anything special to discourage employees from breaking the rules? Can you think of any well-known example where the basic code of ethics was violated?
What do you think should happen to someone who doesn’t follow the recognized business ethics? 公司需要采取一些特殊的措施来防止雇员们违反公司的纪律么？
你能想到一些广为人知的违背基本道德规范的例子么？
你认为应该如何对待不遵守公共商业道德规范的人？
Concepts
∙
∙
∙
∙ Based on a simple sense of knowing right from wrong Company rules and regulations regarding business ethics is standard policy in most Western businesses Contravention is often a cause for dismissal Knowing and following the applicable business ethics ensures a healthy operation for the
company, the employees, and the customers
Vocabulary
Discrimination
Treating people unfavorably because of age, sex, race, religion, sexual preference, color, creed, or national origin.
Sexual harassment
Any form of unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature. Constitutes sexual harassment when submission to or rejection of this conduct explicitly or implicitly affects an individual's employment, unreasonably interferes with an individual's work performance or creates an intimidating, hostile or offensive work environment.
Espionage
Process of illicitly gathering information using techniques ranging from cloak-and-dagger methods (theft, blackmail, mole planting, seduction, eavesdropping) to modern data gathering measures (electronic surveillance, hiring away key employees, phony business purchase negotiation, reverse engineering, fake job interviews, trash evaluation, etc.).
Integrity
The characteristic of a company or employee holding steadfastly true to company goals, ethics and code of conduct, and behaving in a transparent, truthful, and professional fashion. Truthfulness
Telling things the way they are, according to the facts.
Honesty
Consistently telling the truth, being sincere, and doing work with integrity.
Incompleteness
Putting a spin on a business report, presentation, press release, etc., with the intent of giving a favorable impression by hiding adverse
facts and figures.
Theft
The act of taking something doesn’t belong to you.
Misuse of the Internet
Using the Internet on company time for non-company-related pursuits.
Bribery
Money, property, or a favor given, offered, or promised to a person or accepted by a person in a position of trust as an inducement to
dishonest behavior.
Kickbacks
The act of illegally compensating someone to get a contract, to split money, or to
gain further economic, social, or political advantage.
Usage
Sexual harassment can occur in a variety of circumstances. The main conditions that apply are: · The victim as well as the harasser may be a woman or a man.
· The victim does not have to be of the opposite sex.
· The harasser can be the victim's supervisor, an agent of the employer, a supervisor in another area, a co-worker, or a non-employee.
· The victim does not have to be the person harassed but could be anyone affected by the offensive conduct.
· Unlawful sexual harassment may occur without economic injury to or discharge of the victim. · The harasser's conduct must be unwelcome.
Espionage
Every business has valuable proprietary data, such as customer and supplier lists, economic, technological and product research reports, sales and marketing plans, know- how and methods of doing business.
Theft
The most common business thefts include:
Office supplies, computer equipment, food, money.
Remember that theft is taking something with the intent to keep it. If you forget a company pen in your pocket, it doesn’t automatically imply theft .
Misuse of the Internet
Includes surfing the Web, Email, Games, etc.
性骚扰的发生有多种情况。主要情况有:
· 骚扰者和受害人可能是男性也可能是女性。
· 受害人不一定是异性。
· 骚扰者可能是受害人的上司, 老板的代表、另一个地区的主管人员、同事或非雇员。
· 受害人不一定是被骚扰的人， 可以是受这种
无礼行为影响的任何人。
· 非法的性骚扰可能在 对受害人没有任何经济损 失和伤害下发生。
· 骚扰者的行为一定是不友好的。
间谍组织
每家企业都有有价值的数据, 例如 客户和供应商的 名单，经济、科技和产品研究报告，销售和营销 计划，生产秘诀和生意之道。
盗窃
最常见的商务场合的盗窃包括办公用品、计算机设备、食品、金钱。记住一点，盗窃带有取得某种东西想据为己有的目的。如果你因忘记而把一支公司的钢笔放到自己的口 袋里, 那 并不一定意味着盗窃。
英特网的滥用
上班时间利用因特网干一些与工作无关的事情，包括网上冲浪，收发电子邮件，打游戏等等。
Culture
Lack of adherence to standard business ethics can not only lead to being fired, but is also a criminal offence for some of them. Discrimination, sexual harassment, espionage, theft, and bribery are illegal practices in many western countries. Companies usually have clearly defined standards regarding acceptance of gifts from customers, clients, or associates. Anything beyond a preset monetary value must be declared or turned in to the company.
缺乏对公共商业道德规范的了解和遵守，不但会被解雇，而且其中一些也是带有犯罪性质的。歧视、性骚扰、间谍行为、盗窃和贿赂行为在许多西方国家中是违法的行为。就接受顾客、客户或合作伙伴的礼物，公司一般都有明确的标准。任何超出预先规定价值标准的物品都必须向公司声明或上交。 Conversation
In this conversation, Shelley Marshall and Eric Stephens are employees at a major corporate head office. Shelley is chiding Eric for his lack of adherence to business ethics.
Shelley: Eric, why don’t you do some work for a change?
Eric:: What do you mean? I get my work done.
Shelley: True, but it doesn’t look like you’re working too hard right now.
Eric:: I’m reading the newspaper to stay tuned to the business world.
Shelley: That’s not very truthful, Eric. I’ve noticed you spend more time scanning the Want Ads than anything else.
Eric:: You know, Shelley, sometimes I think you don’t like me. Is it because I’m from the south? Shelley: This has nothing to do with discrimination, Eric! I’m talking about your lack of ethics. Eric:: You’re always getting on my back, Shelley. I could almost make a case for sexual harassment. Shelley: Don’t be so thick-headed, Eric. I’m not being personal, here. I’m only thinking of
the company’s best interests. You spend too much time on personal phone calls, surfing the net on sites that have nothing to do with our company’s business, and doing personal emails. Why can’t you be more honest and admit that I’m right?
Eric:: I guess I do spend too much time on non-business affairs. I really admire your integrity, Shelley. I think I’ll go see the boss and see if he has anything else for me to do. See you later!
在这段谈话中，Shelley Marshall 和Eric Stephens是一家公司总部里的职员。 Shelley因为Eric 不遵守商业道德规范而责备他。
Shelley: Eric,你的工作怎么没有一点变化?
Eric:: 你指什么? 我已经完成我的工作了。
Shelley: 没错, 但是你看起来工作并不是那么积极。
Eric:: 我在看报，了解商界发展，掌握商业动态
Shelley: 得了吧，Eric ， 我注意到你多数时间都在看招聘广告。
Eric:: 你知道的,Shelley, 有时我认为你挺讨厌我的，是因为我来自南方吗?
Shelley: 这与歧视无关,Eric! 我指的是你对公司规章制度 的不尊重。
Eric:: 你总是找我的碴儿,Shelley ，我可以告你性骚扰。
Shelley: 你不要这样小题大做，Eric ，我是就事论事，没有人身攻击。我只是替公司的最大利益着想。 你用大量时 间打私人电话，上网冲浪，写私人电子邮件，干 的是与公司工作毫无相关的事情。你为什么不能 坦诚一点，承认我是对的呢？
Eric:: 我想我确实将太多时间花在与工作无关的事情上了。 我真的欣赏你的正直，Shelley 。我想我得去见见老板，看看有没有别的事情我可以做。一会儿见！
Localization
西方人很看重对方以往的商业背景。商业往来中如果不讲诚信，就没有人再会与你合作。
在中国，诚信尤其重要。虽然有一些谚语“无商不奸，无奸不商”，但是中国人一般还是重感情，讲义气的。
商业道德的主要内容有以下几个方面：
一，捍卫公司所定的道德规范；
二，强化公司在业界的形象和声誉；
三，维持公司的道德责任感，以诚信为原则；
四，永远以客户的需求为第一考虑；
五，控制生产和服务成本，获取合理利润；
六，确保安全性和效率；
七，不要做违法和不道德的事情；
在中国， 爱岗敬业是良好的职业道德的主要内容。一名员工爱岗敬业，应该在以下几个方面具有良好的表现：
1. 有强烈的责任心。
2. 有旺盛的创造力，创新是企业发展的 引擎。
3. 全身心地投入工作。
4. 个人利益服从全局利益。
Practice
Form a group of four people. One of you is a manager. One is an honest employee, and another is a dishonest employee. The fourth person is a police officer.
The honest employee must report some wrongdoing by the dishonest employee to the manager. The manager reports it to the police. When the police officer arrives, the dishonest employee is called in for questioning.
四个人组成一个组。其中一人是经理，一个是一名诚实的职员, 还有一位是不诚实的职员。第四个人是一名警官。
诚实的职员必须向经理报告那名不诚实的职员的一些不法行为。经理将情况报告给了警方。当警官出现时, 不诚实的职员被叫来接受问话。
Summary
People make decisions within organizations every day. For the most part, they do so with the interests of the organization in mind. The personal values of a manager or employee are not usually the underlying aspect of the decision making. The challenge for organizations is to ensure that decisions are not only profitable, but that they are ethical as well.
人们每天都在组织里做出决策。总的来说，他们这样做都是在为组织的利益着想。经理或职员的个人价值取向通常并不是决策的主要依据。一个组织做出的决策不光要有利可图, 还要符合基本的道德规范，这也正是组织所面临的挑战。
Inquiry
What’s the most famous example of unethical Western business practice
你能想到的，最广为人知的不符合西方商业道德规范的例子是哪个?
Business Ethics
商业道德
Goal
Learn the Modern English dealing with the proper code of conduct to follow while engaged in activities for your company.
学会用洋话连篇现代美语恰当处理公司商务活动
Teaser
Do companies need to do anything special to discourage employees from breaking the rules? Can you think of any well-known example where the basic code of ethics was violated?
What do you think should happen to someone who doesn’t follow the recognized business ethics? 公司需要采取一些特殊的措施来防止雇员们违反公司的纪律么？
你能想到一些广为人知的违背基本道德规范的例子么？
你认为应该如何对待不遵守公共商业道德规范的人？
Concepts
∙
∙
∙
∙ Based on a simple sense of knowing right from wrong Company rules and regulations regarding business ethics is standard policy in most Western businesses Contravention is often a cause for dismissal Knowing and following the applicable business ethics ensures a healthy operation for the
company, the employees, and the customers
Vocabulary
Discrimination
Treating people unfavorably because of age, sex, race, religion, sexual preference, color, creed, or national origin.
Sexual harassment
Any form of unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature. Constitutes sexual harassment when submission to or rejection of this conduct explicitly or implicitly affects an individual's employment, unreasonably interferes with an individual's work performance or creates an intimidating, hostile or offensive work environment.
Espionage
Process of illicitly gathering information using techniques ranging from cloak-and-dagger methods (theft, blackmail, mole planting, seduction, eavesdropping) to modern data gathering measures (electronic surveillance, hiring away key employees, phony business purchase negotiation, reverse engineering, fake job interviews, trash evaluation, etc.).
Integrity
The characteristic of a company or employee holding steadfastly true to company goals, ethics and code of conduct, and behaving in a transparent, truthful, and professional fashion. Truthfulness
Telling things the way they are, according to the facts.
Honesty
Consistently telling the truth, being sincere, and doing work with integrity.
Incompleteness
Putting a spin on a business report, presentation, press release, etc., with the intent of giving a favorable impression by hiding adverse
facts and figures.
Theft
The act of taking something doesn’t belong to you.
Misuse of the Internet
Using the Internet on company time for non-company-related pursuits.
Bribery
Money, property, or a favor given, offered, or promised to a person or accepted by a person in a position of trust as an inducement to
dishonest behavior.
Kickbacks
The act of illegally compensating someone to get a contract, to split money, or to
gain further economic, social, or political advantage.
Usage
Sexual harassment can occur in a variety of circumstances. The main conditions that apply are: · The victim as well as the harasser may be a woman or a man.
· The victim does not have to be of the opposite sex.
· The harasser can be the victim's supervisor, an agent of the employer, a supervisor in another area, a co-worker, or a non-employee.
· The victim does not have to be the person harassed but could be anyone affected by the offensive conduct.
· Unlawful sexual harassment may occur without economic injury to or discharge of the victim. · The harasser's conduct must be unwelcome.
Espionage
Every business has valuable proprietary data, such as customer and supplier lists, economic, technological and product research reports, sales and marketing plans, know- how and methods of doing business.
Theft
The most common business thefts include:
Office supplies, computer equipment, food, money.
Remember that theft is taking something with the intent to keep it. If you forget a company pen in your pocket, it doesn’t automatically imply theft .
Misuse of the Internet
Includes surfing the Web, Email, Games, etc.
性骚扰的发生有多种情况。主要情况有:
· 骚扰者和受害人可能是男性也可能是女性。
· 受害人不一定是异性。
· 骚扰者可能是受害人的上司, 老板的代表、另一个地区的主管人员、同事或非雇员。
· 受害人不一定是被骚扰的人， 可以是受这种
无礼行为影响的任何人。
· 非法的性骚扰可能在 对受害人没有任何经济损 失和伤害下发生。
· 骚扰者的行为一定是不友好的。
间谍组织
每家企业都有有价值的数据, 例如 客户和供应商的 名单，经济、科技和产品研究报告，销售和营销 计划，生产秘诀和生意之道。
盗窃
最常见的商务场合的盗窃包括办公用品、计算机设备、食品、金钱。记住一点，盗窃带有取得某种东西想据为己有的目的。如果你因忘记而把一支公司的钢笔放到自己的口 袋里, 那 并不一定意味着盗窃。
英特网的滥用
上班时间利用因特网干一些与工作无关的事情，包括网上冲浪，收发电子邮件，打游戏等等。
Culture
Lack of adherence to standard business ethics can not only lead to being fired, but is also a criminal offence for some of them. Discrimination, sexual harassment, espionage, theft, and bribery are illegal practices in many western countries. Companies usually have clearly defined standards regarding acceptance of gifts from customers, clients, or associates. Anything beyond a preset monetary value must be declared or turned in to the company.
缺乏对公共商业道德规范的了解和遵守，不但会被解雇，而且其中一些也是带有犯罪性质的。歧视、性骚扰、间谍行为、盗窃和贿赂行为在许多西方国家中是违法的行为。就接受顾客、客户或合作伙伴的礼物，公司一般都有明确的标准。任何超出预先规定价值标准的物品都必须向公司声明或上交。 Conversation
In this conversation, Shelley Marshall and Eric Stephens are employees at a major corporate head office. Shelley is chiding Eric for his lack of adherence to business ethics.
Shelley: Eric, why don’t you do some work for a change?
Eric:: What do you mean? I get my work done.
Shelley: True, but it doesn’t look like you’re working too hard right now.
Eric:: I’m reading the newspaper to stay tuned to the business world.
Shelley: That’s not very truthful, Eric. I’ve noticed you spend more time scanning the Want Ads than anything else.
Eric:: You know, Shelley, sometimes I think you don’t like me. Is it because I’m from the south? Shelley: This has nothing to do with discrimination, Eric! I’m talking about your lack of ethics. Eric:: You’re always getting on my back, Shelley. I could almost make a case for sexual harassment. Shelley: Don’t be so thick-headed, Eric. I’m not being personal, here. I’m only thinking of
the company’s best interests. You spend too much time on personal phone calls, surfing the net on sites that have nothing to do with our company’s business, and doing personal emails. Why can’t you be more honest and admit that I’m right?
Eric:: I guess I do spend too much time on non-business affairs. I really admire your integrity, Shelley. I think I’ll go see the boss and see if he has anything else for me to do. See you later!
在这段谈话中，Shelley Marshall 和Eric Stephens是一家公司总部里的职员。 Shelley因为Eric 不遵守商业道德规范而责备他。
Shelley: Eric,你的工作怎么没有一点变化?
Eric:: 你指什么? 我已经完成我的工作了。
Shelley: 没错, 但是你看起来工作并不是那么积极。
Eric:: 我在看报，了解商界发展，掌握商业动态
Shelley: 得了吧，Eric ， 我注意到你多数时间都在看招聘广告。
Eric:: 你知道的,Shelley, 有时我认为你挺讨厌我的，是因为我来自南方吗?
Shelley: 这与歧视无关,Eric! 我指的是你对公司规章制度 的不尊重。
Eric:: 你总是找我的碴儿,Shelley ，我可以告你性骚扰。
Shelley: 你不要这样小题大做，Eric ，我是就事论事，没有人身攻击。我只是替公司的最大利益着想。 你用大量时 间打私人电话，上网冲浪，写私人电子邮件，干 的是与公司工作毫无相关的事情。你为什么不能 坦诚一点，承认我是对的呢？
Eric:: 我想我确实将太多时间花在与工作无关的事情上了。 我真的欣赏你的正直，Shelley 。我想我得去见见老板，看看有没有别的事情我可以做。一会儿见！
Localization
西方人很看重对方以往的商业背景。商业往来中如果不讲诚信，就没有人再会与你合作。
在中国，诚信尤其重要。虽然有一些谚语“无商不奸，无奸不商”，但是中国人一般还是重感情，讲义气的。
商业道德的主要内容有以下几个方面：
一，捍卫公司所定的道德规范；
二，强化公司在业界的形象和声誉；
三，维持公司的道德责任感，以诚信为原则；
四，永远以客户的需求为第一考虑；
五，控制生产和服务成本，获取合理利润；
六，确保安全性和效率；
七，不要做违法和不道德的事情；
在中国， 爱岗敬业是良好的职业道德的主要内容。一名员工爱岗敬业，应该在以下几个方面具有良好的表现：
1. 有强烈的责任心。
2. 有旺盛的创造力，创新是企业发展的 引擎。
3. 全身心地投入工作。
4. 个人利益服从全局利益。
Practice
Form a group of four people. One of you is a manager. One is an honest employee, and another is a dishonest employee. The fourth person is a police officer.
The honest employee must report some wrongdoing by the dishonest employee to the manager. The manager reports it to the police. When the police officer arrives, the dishonest employee is called in for questioning.
四个人组成一个组。其中一人是经理，一个是一名诚实的职员, 还有一位是不诚实的职员。第四个人是一名警官。
诚实的职员必须向经理报告那名不诚实的职员的一些不法行为。经理将情况报告给了警方。当警官出现时, 不诚实的职员被叫来接受问话。
Summary
People make decisions within organizations every day. For the most part, they do so with the interests of the organization in mind. The personal values of a manager or employee are not usually the underlying aspect of the decision making. The challenge for organizations is to ensure that decisions are not only profitable, but that they are ethical as well.
人们每天都在组织里做出决策。总的来说，他们这样做都是在为组织的利益着想。经理或职员的个人价值取向通常并不是决策的主要依据。一个组织做出的决策不光要有利可图, 还要符合基本的道德规范，这也正是组织所面临的挑战。
Inquiry
What’s the most famous example of unethical Western business practice
你能想到的，最广为人知的不符合西方商业道德规范的例子是哪个?