C:hello miss,I want to open a time deposit of five thousand.(我想存5千的定期)
B:how long do you want to keep it in ?
C:one year.
B:ok ,madam,please show me your ID card
C:ok here my ID card .
B: please fill the deposit slip with your personal information. (请填写存款凭条与您的个人信息)
C:no problem.by the way , if I need it for an urgent use,can I draw it ? B:don’t worry,you can draw your money at anytime, but you wound’t get the stated interest rate. (你可以把你的钱在任何时间，但你不会得到票面利率)
C:what if I forget to cash my money when the maturity comes?
B:we’ll just regard your account as a current account from then on .我们将从到期日开始将您的账户视作活期账户.
C:I got it .thankyou evry much
B”my pleasure.
Situation three
B:hello, This is band of chain what can I do for you?
C:oh ,my greatwall card is lost when I am on business trip.what can I do now?
B:don’t worry madam.you can request temporary loss report orally of it. (你可以请求的临时口头挂失)
C:what’s the procedure? 要办理什么手续
B:please tell me your account name,account number, and id number. C:JIAJIA,ID number is XXXXXX.but I forget my account number.
B:ok the information is all right.I will handle the loss reporting for you .but ,please come to the card-issuing bank in seven days to renew the card. 请向发卡银行在七天更新卡
C: I got it .by the way ,please check whether my money is still on my account or not ?
B:don’t worry, its impossible for anyone else to use your card.. C:I got it thank you
B”my pleasure.
C:hello,miss,I want to check whether a transfer of three thousand yuan from chenwei has arrived.
B:may I have your name please?
C:XXX
B:just a moment please,I ‘ll check…..missX the transfer has arrived. C:great. I want to withdraw one thousand in hundreds and small bills.then transfer the rest to mrs Wang.
B:ok .please wait for a while.Here is the money with your interest note .please check.
C:it’s correct .
B:and I’ll transfer the rest to mrs Wang
C:thankyou
B:my pleasure.
situation five
B:good morning miss,can I help you?
C:I would like to apply for a credit card. I want to know the requirement. B:would you mind telling me your income status? 你介意告诉我您的收入状况
C:my monthly salary is about5.000.
B:you just fill in this form and submit it to our bank with a copy of your salary statement,your id card and your bank statement for the three months. 您填写一下这张表格并提交给我们的银行有一份工资表，你的身份证和银行帐单的三个月。
C:OK I got it ,but I’m worried about losing my card.is that dangerous? B:you needn’t worry about it .when you have lost you card, you just have to report to us immediately.it’s impossible for anyone else to use your card.
C:it sound good…..
B:and its also a safe method and moreover,you don’t have to carry a large amount of cash ,credit cards bring people a lot of convenience. (也是一个安全的方法，此外，你不需要携带大量现金，信用卡给人们带来了很多的方便)
C:yes I think so . I have proof on hand .can i apply now?
B:yes.of course.
Situation Six
B:Good morning Sir,What can do for you?
C:I want to apply a credit card.but I don’t know which card it should be.please tell me some advantages and functions of the credit card . B:yes ,its my pleasue..the advantages of the credit card is safe and
convenience. You needn’t carry a lot of cash.
C:and then?
B:is you buy a lot of things ,you can enjoy some discounts ,special services ,and gift.
C:It sounds good, Can I apply now?
B;yes ,of course.please fill in this form and give me your ID card ,payroll,and you bank statements for the last three months. C:OK,here you are
B:Please wait a moment ,well ,everything is done.
C:thank you
Situation seven
B:hello, I’m the customer service on duty here.what can a do for you? C:yes I’d like to withdraw some money ,but there are so many people here. B:you may enjoy our self-aided payment service.您可以享受我们的自助服务。
C:what’s self-aided payment?
B:this is our self-aided ATM of fingertouch model .
C:what new function does it have? 功能
B:following the instruction,and you can inquire about information about your account.it also can save and withdraw money.根据指令，你可以查询您的帐户资料。也可以存钱和取钱
C:its very good. I am going to withdraw the money ,let me have a try. B:let me help you with it for the first time.
C:thankyou.
Situation Eight:
B：May I help you,madam?
C:Yes,I’d like to remit some money to my brother in USA.
B:How much would you like to remit? I suppose you want to send USA dollors. C:Of course.I want to send 13,600 yuan to my brother. What’s today’s rate of exchange?
B:the rate is 1 to 6.80
C:What do you mean?
B:That means 13600 can get three thousand dollors.Do you want the money by T/T,M/T,or D/D.
C:My brother is not in urgent need.I think M/T is much better. B:All right.Please fill in this form and sign your name here . C:OK,Here you are.
B:Thank you,Here is the receipt
C:Thank you.
Situation Nine
C: excuse me .I’m expecting some money from the London .is it in ? B: pardon?
C: there is a remittance of 1000 pounds from the new York bank .i wonder whether it has arrived.有一个汇款1000英镑从纽约银行。我不知道他是否已经到了。
B: may I have your name . please?
C: li ping . The other day I opened an account with your bank.
B: I see .just a moment ,please I’ll go and check ..li ping ,the remittance has arrived ,and we’ve made a credit entry for 1000 to your account .李平，汇款已经到了，我们已记入1000到您的帐户
C: thank you .
B: do you want to take out your money or keep it in your account ? C: I’d like to withdraw it, for I’ m in urgent need.
B: how do you want the money?
C: Please help me to change two hundred pounds into smaller bills, and the rest as you like .
B: ok ,here is the money with your interest note .please check. C: it’s correct .thank you.
Situation Ten
B:hello,sir ,whan can I do for you?
C:yes,I am from Australia and I want to exchange AUD 澳元into renminbi yuan to conver my expenses here,can I do it here?
B:of course sir, we are authorized to deal with foreign exchange business.我们有权办理外汇业务
C:that’t good ,what’t taday’s rate of exchance?
B:well today’s exchange rate is 6.4695
C:that’s great .i want to exchange AUD 500. how much RMB I can get? B:you can get 3234.75 RMB
C:ok I want then fifty notes and one hundred notes for the rest. B:ok no problem.
C:thankyou.
B:my pleasure.
C:hello miss,I want to open a time deposit of five thousand.(我想存5千的定期)
B:how long do you want to keep it in ?
C:one year.
B:ok ,madam,please show me your ID card
C:ok here my ID card .
B: please fill the deposit slip with your personal information. (请填写存款凭条与您的个人信息)
C:no problem.by the way , if I need it for an urgent use,can I draw it ? B:don’t worry,you can draw your money at anytime, but you wound’t get the stated interest rate. (你可以把你的钱在任何时间，但你不会得到票面利率)
C:what if I forget to cash my money when the maturity comes?
B:we’ll just regard your account as a current account from then on .我们将从到期日开始将您的账户视作活期账户.
C:I got it .thankyou evry much
B”my pleasure.
Situation three
B:hello, This is band of chain what can I do for you?
C:oh ,my greatwall card is lost when I am on business trip.what can I do now?
B:don’t worry madam.you can request temporary loss report orally of it. (你可以请求的临时口头挂失)
C:what’s the procedure? 要办理什么手续
B:please tell me your account name,account number, and id number. C:JIAJIA,ID number is XXXXXX.but I forget my account number.
B:ok the information is all right.I will handle the loss reporting for you .but ,please come to the card-issuing bank in seven days to renew the card. 请向发卡银行在七天更新卡
C: I got it .by the way ,please check whether my money is still on my account or not ?
B:don’t worry, its impossible for anyone else to use your card.. C:I got it thank you
B”my pleasure.
C:hello,miss,I want to check whether a transfer of three thousand yuan from chenwei has arrived.
B:may I have your name please?
C:XXX
B:just a moment please,I ‘ll check…..missX the transfer has arrived. C:great. I want to withdraw one thousand in hundreds and small bills.then transfer the rest to mrs Wang.
B:ok .please wait for a while.Here is the money with your interest note .please check.
C:it’s correct .
B:and I’ll transfer the rest to mrs Wang
C:thankyou
B:my pleasure.
situation five
B:good morning miss,can I help you?
C:I would like to apply for a credit card. I want to know the requirement. B:would you mind telling me your income status? 你介意告诉我您的收入状况
C:my monthly salary is about5.000.
B:you just fill in this form and submit it to our bank with a copy of your salary statement,your id card and your bank statement for the three months. 您填写一下这张表格并提交给我们的银行有一份工资表，你的身份证和银行帐单的三个月。
C:OK I got it ,but I’m worried about losing my card.is that dangerous? B:you needn’t worry about it .when you have lost you card, you just have to report to us immediately.it’s impossible for anyone else to use your card.
C:it sound good…..
B:and its also a safe method and moreover,you don’t have to carry a large amount of cash ,credit cards bring people a lot of convenience. (也是一个安全的方法，此外，你不需要携带大量现金，信用卡给人们带来了很多的方便)
C:yes I think so . I have proof on hand .can i apply now?
B:yes.of course.
Situation Six
B:Good morning Sir,What can do for you?
C:I want to apply a credit card.but I don’t know which card it should be.please tell me some advantages and functions of the credit card . B:yes ,its my pleasue..the advantages of the credit card is safe and
convenience. You needn’t carry a lot of cash.
C:and then?
B:is you buy a lot of things ,you can enjoy some discounts ,special services ,and gift.
C:It sounds good, Can I apply now?
B;yes ,of course.please fill in this form and give me your ID card ,payroll,and you bank statements for the last three months. C:OK,here you are
B:Please wait a moment ,well ,everything is done.
C:thank you
Situation seven
B:hello, I’m the customer service on duty here.what can a do for you? C:yes I’d like to withdraw some money ,but there are so many people here. B:you may enjoy our self-aided payment service.您可以享受我们的自助服务。
C:what’s self-aided payment?
B:this is our self-aided ATM of fingertouch model .
C:what new function does it have? 功能
B:following the instruction,and you can inquire about information about your account.it also can save and withdraw money.根据指令，你可以查询您的帐户资料。也可以存钱和取钱
C:its very good. I am going to withdraw the money ,let me have a try. B:let me help you with it for the first time.
C:thankyou.
Situation Eight:
B：May I help you,madam?
C:Yes,I’d like to remit some money to my brother in USA.
B:How much would you like to remit? I suppose you want to send USA dollors. C:Of course.I want to send 13,600 yuan to my brother. What’s today’s rate of exchange?
B:the rate is 1 to 6.80
C:What do you mean?
B:That means 13600 can get three thousand dollors.Do you want the money by T/T,M/T,or D/D.
C:My brother is not in urgent need.I think M/T is much better. B:All right.Please fill in this form and sign your name here . C:OK,Here you are.
B:Thank you,Here is the receipt
C:Thank you.
Situation Nine
C: excuse me .I’m expecting some money from the London .is it in ? B: pardon?
C: there is a remittance of 1000 pounds from the new York bank .i wonder whether it has arrived.有一个汇款1000英镑从纽约银行。我不知道他是否已经到了。
B: may I have your name . please?
C: li ping . The other day I opened an account with your bank.
B: I see .just a moment ,please I’ll go and check ..li ping ,the remittance has arrived ,and we’ve made a credit entry for 1000 to your account .李平，汇款已经到了，我们已记入1000到您的帐户
C: thank you .
B: do you want to take out your money or keep it in your account ? C: I’d like to withdraw it, for I’ m in urgent need.
B: how do you want the money?
C: Please help me to change two hundred pounds into smaller bills, and the rest as you like .
B: ok ,here is the money with your interest note .please check. C: it’s correct .thank you.
Situation Ten
B:hello,sir ,whan can I do for you?
C:yes,I am from Australia and I want to exchange AUD 澳元into renminbi yuan to conver my expenses here,can I do it here?
B:of course sir, we are authorized to deal with foreign exchange business.我们有权办理外汇业务
C:that’t good ,what’t taday’s rate of exchance?
B:well today’s exchange rate is 6.4695
C:that’s great .i want to exchange AUD 500. how much RMB I can get? B:you can get 3234.75 RMB
C:ok I want then fifty notes and one hundred notes for the rest. B:ok no problem.
C:thankyou.
B:my pleasure.